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Frequently Asked Questions
How fast do you deliver?
Orders are typically processed within 24 hours and delivered within 5 to 8 business days, depending on your selected shipping method and location.
WHAT IS YOUR REFUND POLICY?
We want you to be completely satisfied with your electrical handheld fan purchase. If you are not satisfied, you may request a refund within 30 days of the purchase date. To qualify, the fan must be in its original condition, unused, and returned in the original packaging. Once we receive and inspect the item, refunds will be issued to the original method of payment within 7–10 business days. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the fan is defective or the wrong item was sent.
HOW DO I CONTACT CUSTOMER SERVICE?
For any questions, concerns, or assistance with your order, please contact our customer service team by email at [your-email@example.com]. Be sure to include your order number and a detailed description of your issue to help us assist you as quickly as possible. We aim to respond to all inquiries within 1–2 business days.